Job Description

You will support our Key Account Support Managers by providing administrative support, helping to maintain and develop our portfolio of customers. You will use your exceptional coordination skills to action all contract changes, and update relevant systems and agreements. You will be both inquisitive and numerically minded, utilizing information available via our CRM system and pricing teams to investigate, calculate and process customer renewal and bespoke charges.
You will support our customers with all queries relating to updating contracts and agreements, service, renewals and invoicing, compliments and complaints. You must offer both a customer and commercial focus, with a natural ability to build and maintain relationships both internally and with customers.
Other responsibilities may include;

• Support Key Account Managers with all administrative processing for non-standard, large and complex contracts
• Create and maintain all customer details on CRM, ensuring that all information is available and accurate
• Complete all administrative tasks relating to contract changes
• Process all customer renewals
• Calculate all bespoke charges, using information available via our pricing schedules and CRM systems
• Manage all customer queries in an efficient, courteous and timely manner through to resolution
• Work with our Sales, Customer Service, Credit Control, Engineer and Scheduling Teams to ensure that our customers receive the best possible service

Knowing we always do the best job we can with absolutely no compromise means everything.

• 2+ weeks training and a really fun team
• Development opportunities across the business
• We offer a flexible working approach, with a split between office based and home working available (you must have suitable wifi, and provide your own office set up at home)
• Amazing offices in the heart of Manchester city Centre (with free barista coffee and cute office dogs!)
• Discretionary annual company bonus and yearly salary review
• Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
• The support of a superb employee assistance programme
• A competitive salary
• Up to 10% pension

Required Knowledge, Skills, and Abilities

• Experience in a customer service role; with both email and phone based experience
• Experience providing administrative support to a team, ideally supporting a sales or account management function
• Experience of applying data and statistics in order to problem solve and make decisions
• Experience working with in a customer service environment Knowledge of CRM
• The ability to use excel to manipulate data (merge spreadsheets, v-look ups, pivot tables etc.)