Job Description

This role can be located in either our Manchester or Liverpool Offices.

Role Requirements and Responsibilities

• Delivering pre renewal activity and information to underwriters to inform decision making on all renewals and new business. 
• Being agile and responding to underwriter changes to meet rate, retention and growth targets.
• Managing customer midterm policy changes, including general broker queries and accounts queries. 
• Providing policy administration and fulfilment on successfully acquired business, delivering in line with regulatory requirements.
• Assessing broker needs and providing appropriate customer support. 
• Ensuring customer service and satisfaction standards are consistently achieved in line with our policies and processes.
• Managing personal performance against key business targets, applying best practice to support retention delivery and acquisition of new customers. 
• Follow system and defined process standards to ensure regulatory compliance with the Financial Conduct Authority.
• Taking ownership of your own development to fulfil your potential and maximise your performance.

Required Knowledge, Skills, and Abilities

• Previous experience of working in an administration role would be preferred. 
• You’ll need to be a driven and motivated team player with a hardworking, ‘can do’ attitude and a passion for delivering excellent customer service.
• You’ll need lots of initiative and the ability to multi task to solve a variety of problems. 
• You will have a high degree of accuracy and a keen eye for detail.
• Finally a high level of enthusiasm, resilience and a good sense of fun will stand you in good stead for a role with the Group.