Job Description

We are an award-winning IT Solution provider, and our main concern is ensuring the efficiency of your experience as a customer. We pride ourselves on being able to diagnose and solve a problem quickly and efficiently.

You will be operating as a further ticket escalation point for all 1st Line Support Engineers to try a find a solution to the problem. You will work to business requirements to provide advice and support to clients alongside building a rapport to enable the opportunity to engage in repeat business.

Required Knowledge, Skills, and Abilities

• Windows Servers / Office 365 / Networking
• Ideally at least 2 years’ experience
• Great attitude
• Desire to learn and embrace the abundant training available
• Understanding of Office 365
• Commercial Experience with Networking
• Knowledge using Windows Servers