Job Description

You’ll be at the heart of making this happen. Whether you’re at reception, at the bar, or in the restaurant, your welcoming smile and hands-on approach will make sure every guest has the best possible experience whenever they’re outside their room.

What will I do as a Team Member?

• Welcome and check in guests at the hotel reception as well as serving them with a smile in the bar and restaurant.
• Be on hand to answer guests’ questions, sharing your knowledge about our hotel, our services and the local area.
• Deal with problems, should they arise, going the extra mile to solve them.
• Use our systems and brand standards to deliver the best guest experience there is.

Required Knowledge, Skills, and Abilities

Some experience would be great (especially if it’s in a food or beverage environment or front of house) but it isn’t essential. It’s more about what you bring as a person. If you can offer the following skills and qualities, we want to hear from you.

• Comfortable working as part of a team in a fast-paced environment.
• A flair for giving outstanding customer service.
• An ability to deal with a wide variety of people.
• Good computer and natural problem-solving skills.
• Passion for delivering an amazing experience to our guests.