Job Description

• Delivering an exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services
• Recommending additional services and solutions to our customers to drive sales and gather customer data
• Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting with the processing of online orders
• Having a first point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer
• Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement
• Helping with implementing store visual merchandising, windows standards and guidelines and utilizing all product, categories, and bestseller information to maximize commercial opportunities within the store
• Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others

As well as doing everything we can to boost your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing. These include:

• Uniform allowance
• 30 days holiday
• Long service enhanced holiday allowance
• Generous 50% staff discount on all full priced items
• Employer Contributory Pension
• Retail trust partnership
• Life assurance programme
• Learning and Development opportunities
• Remote medical support partnership
• Paid volunteering opportunities

Required Knowledge, Skills, and Abilities

Your high standards of customer service will be really important to you and is extremely valued in this role. The enthusiasm and energy you have shines through as you enjoy working and being a part of a team of like-minded people. Effectively communicating both with your team and our customers will come naturally.

The commitment you have to your work is evident and you enjoy seeing the results of this. Difficult situations don’t phase you as you are able to adapt, show resilience and have the confidence to work independently.