Job Description

The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the Centre Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes.
The Centre Operations Assistant will also support the Centre Manager by carrying out ad hoc duties.

• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customers queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage Centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee customer move ins smoothly and in line with customer requirements
• Ad hoc duties as and when required by the Centre Operations Manager
• Ensure the capture of billing for all revenue
• To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes
• Complete all auditor checks and resolve any issues within acceptable timeframes
• Management of the accident book and the reporting of all incidents, accidents and near misses.
• Review and update as necessary the emergency evacuation procedures
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
• Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
• Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
• Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
• General administration and coordinating of contractors for planned works
• Ensure the Centre operates in line with company policies, procedures and processes
• Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the Centre Operations Manager
• Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
• Perform cleaning duties working to an agreed cleaning specification and schedule to ensure all areas comply with the Covid-19 protocols;
• Including cleaning high frequency touch points and making sure all communal areas are kept covid secure;
• Undertake training and become a proficient user of all cleaning equipment, materials and approved chemicals used within the premises;
• Ensure correct chemical usage and storage, and ensuring equipment is well maintained and safe for use;
• Monitor stock levels and re-order to maintain sufficient levels of cleaning supplies;

Required Knowledge, Skills, and Abilities