Job Description

• Demonstrable evidence of taking pride in delivering professional services and solutions 
• Ability to work together in an environment of equality, trust and respect to deliver services that strive to exceed the needs and expectations of customers
• Demonstrable evidence of providing a caring approach to all of your customers ensuring a personalized and positive experience

This role requires Level 1 Welsh Language – ‘a little’ (you do not need to be able to speak any welsh to apply for this role) e.g. pronounce Welsh words, place names, department names. Able to answer the phone in Welsh (good morning / afternoon). Able to use of learn very basic every-day words and phrases (thank you, please, excuse me). Level 1 can be reached by completing a one-hour training course.

For more information about the Welsh Language Levels please refer to the Welsh Language Skills Assessment web page, which is available here.

Required Knowledge, Skills, and Abilities

• GCSE minimum required
• Experience of working in a role where strong verbal and written communication skills were required to respond to liaise with a range of people, providing a positive customer experience. 
• Exceptional organizational skills to ensure all deadlines are met and that work is effectively prioritized.
• Experience of scheduling meetings and taking minutes and creating action plans or clear transferable skills. 
• Excellent written and proofreading skills with a keen eye for detail and the ability to work quickly and accurately.
• Experience of understanding, interpreting and applying procedures/processes and regulations. 
• Experience from a role/s which required multi-tasking and a pro-active approach
• Experience of accurate data entry and maintaining information records. 
• Ability to recognize the importance, sensitivity and confidentiality of issues and ensure that they are dealt with effectively and appropriately
• Experience of working in a ‘people based’ environment with strong interpersonal skills 
• Demonstrable problem solving abilities.
• The ability to download, format and present information to a high standard. 
• Highly developed IT skills with the ability to use a range of online systems.
• Ability to communicate in Welsh 
• Professional, further or higher education qualifications.
• Experience of working within Higher Education or a stakeholder organization. 
• Experience in Executive/Leadership support functions/teams