Job Description

You will be a principal point of contact for our customers, primarily communicating with our customer base via telephone. We also provide customer support via email and chat. Our customer services centre is fast paced and dynamic, and the role involved managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of customer service professionals who are passionate about delivering best in class service to our customers.

• To deliver first class service to our customers
• To manage inbound policy queries from our customers in relation to our motor, home insurance and direct debit products
• To meet and exceed your assigned individual and team targets
• To resolve queries on a first call resolution basis
• Offer professional advice on the Insurance Products we offer in accordance with regulation
• Fulfil any additional administration duties in support of the role

What we offer?

• A competitive base salary plus performance related bonus scheme
• Flexible shifts between the hours of 9a.m -5:30a.m. Mon – Fri and 9a.m. -3p.m. on Saturday.
• Funded support for Insurance Industry Exams and Bonus on successful completion of same
• Daily/weekly Spotlight recognition points which convert to vouchers and other great prizes
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Car, Home and Travel Insurance Discounts
• Life Assurance & Critical Illness Cover
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Holiday leave of 22 days plus Bank Holidays

Required Knowledge, Skills, and Abilities

• Great communication skills with a superb telephone manner.
• Positive attitude and strong team player.
• Strong computer skills
• Excellent organizational skills with focus on accuracy & attention to detail.
• Strong track record demonstrating ability to meet targets
• Ideally with previous customer care or similar experience
• Minimum requirement – Leaving Certificate