Job Description

Responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

• Inform clients about new services and discounts
• Maintain a tidy reception area
• Process transactions and issue receipts
• Cross-sell services and products when appropriate
• Update client records with contact and billing details, appointments and services offered

Required Knowledge, Skills, and Abilities

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• An ability to remain calm under stressful circumstances
• Solid organization and record-keeping skills
• Hands-on experience with office equipment
• Excellent communication abilities with a customer service attitude