Job Description

This is a key role to provide first class quality service to internal and external customers and build strong professional relationships with multiple stakeholders.

• Building and developing and maintaining customer's working professional relationships;
• Producing daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution;
• Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delay;
• Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and escalate the situation;
• Maximising revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.

Required Knowledge, Skills, and Abilities

• Previous experience in a fast paced environment, logistics experience a distinct advantage.
• Proficient in Microsoft Office essential with excellent organisational and administration skills.
• Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
• Enthusiastic, committed, driven and contributes to team success.
• Strong communication (written and verbal) with a commitment to providing an outstanding customer experience.
• High attention to detail and a methodical approach to tasks.