Job Description

You will be ensuring that clients receive a premium service where all orders placed are processed and dealt with in a professional and timely manner and are delivered on time.

• Being able to communicate with internal and external customers and suppliers by telephone and email
• Updating the customer user information on the database - daily
• Ensuring the ‘order tracking’ information is up to date at all times
• Sending jobs ‘to print’ using various software
• Other tasks as required from time to time
• Being able to deliver excellent customer service to internal and external customers and to enjoy dealing with people
• Sending jobs ‘to print’ using various software
• Have good knowledge of our products and services, in particular planners (student, teacher and primary)
• The ability to use a CRM system and tracker database to ensure all information is kept up to date
• Tracking jobs throughout their progress
• Providing proof assessment to planner jobs with very high accuracy and attention to detail
• Have a problem solving attitude, working with the Account Managers and Print Batching personnel to solve all types of queries relating to live orders
• Being able to communicate with internal and external customers and suppliers by telephone and email
• Updating the customer user information on the database - daily
• Ensuring the ‘order tracking’ information is up to date at all times
• Other tasks as required from time to time
• To be able to work to monthly individual and team targets .
• To be able to work through target task lists being self-motivated and ‘wanting the sale’
• To be able to create and maintain accurate and up to date buyer records within a CRM system
• Being able to provide a concise quote for various products where necessary and upsell where appropriate
• Have a problem solving attitude, being able to deal with all types of queries and problem

Required Knowledge, Skills, and Abilities