Job Description

• Setting up customer accounts on the ServiceMax system, detailing all assets on the applicable site(s), and providing as much information to ensure the contract can run as smoothly as possible.
• Liaising with both internal teams, and external customers to make sure we have the correct information to be able to meet customer expectations.
• Dealing with contract renewals, contract invoicing and the activation of new contracts.
• Management of daily portals to support the smooth running of our Service contracts.
• Providing support for Engineers with product information, to support the successful delivery of new and existing contracts.
• Producing monthly and daily invoices within agreed time frames.

Benefits

• 25 Days Annual Leave + Bank Holidays
• Life Insurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Employee Discount Platform
• Internal Recognition & Reward Schemes

Required Knowledge, Skills, and Abilities

• We are looking for candidates with previous experience in a customer service role, dealing with customers both on the phone and via email.
• You will have experience of working with multiple IT systems (Outlook, Microsoft & CRM’s) and have a good attention to detail skills, as you will be responsible for ensuring data is accurately entered to ensure a smooth running of all Service Contracts.
• You will be organised, pro-active and have great administration and communication skills.
• You will work as a team and have experience of working to targets, both as an individual and as part of a team.