Job Description

• Provide helpline support for a number of Client Projects regarding Scheme Benefit Changes, handling member queries via telephone and email, as required.
• Assisting with day to day member pension plan queries over the phone and via email with the aim of resolving on first contact.
• Resolve general Defined Benefit and Defined Contribution pension queries, as well as plan specific queries and technical queries.
• Work with administration teams and consultants to follow up on queries not resolved in the first instance. Follow-up with admin teams, consultants and members to ensure closure and satisfaction.
• Refer members for Personal Financial Advice as appropriate and liaise with other colleagues to find a solution.

We provide a highly regarded and competitive package:

• Competitive salary with annual review
• Up to 12% pension contribution
• Full healthcare cover
• Study Support
• Flexitime or flexistart
• Flexible working/potential to work from home
• Sports & Social clubs/Wellness Programme
• Paid annual leave and ability to purchase additional leave days
• Travel ticket/bike to work/dental are optional
• Subsidised canteen
• 35 hour working week

Required Knowledge, Skills, and Abilities

• A working knowledge of pensions – both DB and DC
• Proven experience working in a call centre setting
• Excellent customer service and telephone manner
• An ability to adapt a communication style based on the member’s needs
• An ability to work in a dynamic environment
• An open attitude to learning new ideas/skills
• Be flexible and be committed to the success of the team