Job Description

This candidate will be assisting customers with any queries in relation to orders and product items. This is a full time permanent, Monday to Friday position and would suit someone with a keen interest in food.

• Handle all incoming and outgoing phone and email queries
• Provide customer support to key customer accounts
• Work to upsell and promote the company products whenever possible
• Provide administration support for the sales team when required
• Assist with placing and delivery of customer orders
• Manage and update customer database
• Create and share sales reports when required
• Resolve customer issues and handle complaints should they arise
• Ensure that all tasks are completed in a timely manner
• Ensure excellent customer service is maintained at all times

Required Knowledge, Skills, and Abilities

• Professional telephone manner and customer service experience
• Customer focused with excellent interpersonal skills
• Good organisational skills with the ability to work under pressure
• Availability for one late evening shift per week required (8pm finish)