Job Description

The Service Coordinator is a key point of contact for customers and will work closely with the Procurement, Technical, Demand Planning, Marketing and Sales Teams in order to service customers and subsidiaries efficiently and effectively.

• Co-ordinate the effective and efficient day to day movement of material through the supply chain, including but not limited to:
• Understand the sales contract requirements applicable to your customer or 3rd party
• Suppliers (stores / carriers / partners) and ensure that all elements of the contract applicable to Customer Service are appropriately applied.
• Actively support internal or external customer review meetings by supplying appropriate
• Customer related data, as and when required.
• Act as a key point of contact for communications between the customer and Ornua
• Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.
• Manage and coordinate customer returns, sample orders and non-conformances, in line with customer expectations.
• Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.
• In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.
• Where applicable, liaise with Sales and Finance Teams on sales contracts and ensure that all letters of credit meet export requirements and when required, request amendments as necessary.
• Where applicable, maintain an understanding of relevant legislation, and ensure that administrative procedures that monitor compliance with regulations are in place.
• Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners)

Required Knowledge, Skills, and Abilities

• 2+ year’s experience in a similar role i.e. customer service, supply chain
• Knowledge and experience of ERP packages.
• Disciplined in the execution of plans and schedules.
• Very good communications skills, both written and verbal.
• Strong attention to detail.
• Analytical skills, process oriented focus.
• Knowledge of certification and/or legalization of documents through various governmental / local agencies.