Job Description

You will provide a comprehensive reception service, responding to a range of enquiries in a polite, caring, calm and efficient manner. This role requires you to act as the first point of contact for patients contacting the service and to portray the service in the highest possible professional basis. You will be passionate about customer service and enjoy working as part of a team. You will work within a large multi-disciplinary healthcare team who pride themselves on delivering the Trust objectives and the vision to improve the health and wellbeing of people across the diverse communities we serve.
This position is well suited to an individual who is enthusiastic about providing a high-quality patient experience and who has excellent communication and administration skills. You should be confident using Microsoft Office packages and flexible to adapt to a changing environment.
Your main duties will be:

• call handling and answering the telephone
• meet and greet patients
• maintaining accurate patient records
• sending appointment letters, scanning and uploading documents
• able to multitask and work under pressure
• providing administrative support to the wider dental team
• Responsible for the effective running of the dental reception, dealing with enquiries and arranging and confirming appointments, both face to face and via telephone, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
• Responsible for printing confirmation letters for patients according to priority and treatment type, this will include booking appointments of dental patients on waiting lists, recalls, assessments and routine appointments and sending out relevant correspondence.
• Ensuring effective processing of patient information, preparing and maintaining patient records, ensuring that all letters and correspondence relating to patient care and treatment is filed accurately.
• Managing the re-booking of any appointments via telephone.
• Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current.
• Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently.
• Maintain the appointment system to ensure that surgery time is utilized appropriately.
• Record referral and communication correspondence in the patient’s notes and action according.
• Obtain and retrieve records, as requested, liaising with patients, staff, and health professionals or outside agencies as required.
• Priorities own workload and when required work independently managing the department administration and provide appropriate advice.

Required Knowledge, Skills, and Abilities