Job Description

• Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
• Liaising with customers in store or via the phone on orders.
• Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
• Embracing new product knowledge or learning to increase sales opportunities.
• Actively listening to our customers’ needs and working out what the best solution is for them.
• Taking pride in keeping your store looking immaculate.

The benefits:

• Competitive hourly rate
• Helping plan for the future - contributory pension scheme
• Having a great time - fabulous social events
• Supporting our communities – volunteer days
• We love our products! 40% discount off JoJo branded lines
• Learning environment - ongoing training and educational development initiatives

Required Knowledge, Skills, and Abilities

• Previous retail, customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
• You’ll need a self-develop mentality and a curiosity to learn new product independently.
• We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
• Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
• We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
• Be a brand ambassador, ensuring that our values and ethos are never compromised
• Be honest and respectful
• Work collaboratively
• Talk openly and actively listen
• Take ownership of all aspects of the role