Job Description

You are going to drive adoption and utilization across your customer base, working closely with our sales and renewals management to help drive renewals to successful completion. You would visit customer’s onsite once or twice per quarter (post covid).

What you’ll get to do

• Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness.
• Understand and assess customer requirements, level of adoption, and corporate structure.
• Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.
• Establish and lead all aspects of adoption, training, and usage/development of standard methodologies to continually drive incremental value and return on the customer's investment.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
• Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
• Collaborate with and demonstrate other teams/resources internally to bring in our product specialists to meet the needs of customers.

Required Knowledge, Skills, and Abilities

• Experience in and/or enthusiasm for Post-Sales-Account-Management for subscription-based Solutions,
• Experience establishing relationships at end-user and senior decision-maker level within enterprise organizations.
• Passion for our products, including Creative Cloud, Document Cloud, Adobe Sign, Adobe Stock, and our 3D and video software solutions.
• You are highly self-managed, responsive, with the passion to serve the customer.
• A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
• Communicates clearly, whether verbally, in writing, or when delivering a presentation. Exercises good judgment in delivering communications by considering the situational context and intended audience.
• Organization skills and a structured working approach, ability to deal with several different activities in parallel,
• Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
• Business proficiency in English and German. Any other European language in addition to fluent German is welcome as well.