Job Description

• Develop individual success plans for each customer
• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization
• Engage with internal stakeholders on customer issues, keeping up to date with ongoing projects and support issues for our customers
• Create and implement internal promotion programs within customer organizations to generate awareness
• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets
• Onboard and train new customers.
• Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations
• Partner with marketing to develop customers for case studies and media opportunities

Our Benefits:

• Hybrid work
• We have monthly engagement events
• Employee of the Month
• Wellbeing Program, which includes financial support on a monthly basis for your wellbeing activity
• Company-sponsored life insurance and death in service cover
• Cycle-to-work scheme
• Tax-saver scheme
• Company pension scheme

Required Knowledge, Skills, and Abilities

• Proven experience as Customer Success Manager or similar role
• BA or BS degree
• 5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
• Experience working with mid-market and enterprise level accounts
• Ability to build and nurture trusted relationships with decision makers
• Ability to close deals
• Experience developing strategies to increase adoption of technology solutions
• Outstanding verbal and written communication skills
• Superior project and time management skills; excellent attention to detail
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level customer experience together