Job Description

• Resolve customer invoice queries within agreed time scales
• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
• Complete bespoke reporting to meet customer requirements
• Manage customer interactions via telephone, video conference and email ensuring our customers’ expectations are always appropriately met
• Build and maintain relationships with key decision makers
• Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved

Required Knowledge, Skills, and Abilities

As the successful candidate your career history will clearly evidence strong customer service and customer query resolution skills. You will be comfortable handling both inbound and outbound calls and working to tight deadlines and challenging KPI's.

• Proven and demonstrable experience of working in a fast paced customer service and/or credit management (credit control) environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations
• Ability to work as a team player and on your own initiative
• Excellent administration skills with the ability to use Microsoft Office / Google programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.