Customer Service
Full Time
Job Description
- Onboard, maintain and expand our customer base
- Learn our product inside and out and help your customers drive business outcomes
- Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Collaborate with our team to manage renewals and expansions
- Surface opportunities to expand existing accounts when it's right for the customer
Required Knowledge, Skills, and Abilities
- You have a track record of success in your current Account Management or Customer Success role
- You have a growth mindset and thrive in the building stage of a nascent team
- You view setbacks as learning opportunities, not failures
- You can put yourself in others' shoes and see situations from perspectives other than your own
- You're motivated by seeing others succeed and grow when you partner with them
- You're highly adaptable, easily acclimating to a rapidly changing business and industry
- Strong intrinsic motivation to be a top performer and contribute to a team
- You love getting to know new people and helping them solve their business problems
- You've been a first or early hire at a fast growing start up before
- You've got strong technical chops
Reference no: 89737