Job Description

You’ll learn everything there is to know about delivering outstanding customer service. You will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.

• Manage incoming and outgoing calls to customers
• Use bespoke IT software to carry out your day-to-day job
• Place customer orders and assist with promotional items/POS
• Create delivery schedules
• Process installation requests and repairs for customers
• Manage and process any customer returns
• Complete monthly reporting
• Manage the Thatchers Cider Shop – both customer-facing and any administration
• Help with packaging online sales to go out to customers

Required Knowledge, Skills, and Abilities

• A good level of IT skills and happy to learn new software systems
• The ability to analyse data and prepare reports
• Good telephone manner
• Highly organised, with good attention to detail
• To be confident dealing with people at all levels
• To be a proactive problem solver
• To be resilient and flexible, with the ability to accept and adapt to changing situations