Job Description

The team also has a heavy focus on financial services compliance, given that the Home Services firms are regulated by the FCA. This role is responsible for the delivery of the annual risk monitoring plan.

• Promote a strong risk management, quality and compliance culture through the setting and achievement of high standards in all dealings with the business
• Provide input to the annual risk monitoring plan for agreement by the Senior Leadership Team
• Develop the objectives and scope of individual audit engagements for discussion with senior management
• Perform audit engagements in accordance with the agreed risk monitoring plan
• Deliver high quality audit reports that succinctly identify practical opportunities to improve the effectiveness of internal controls
• Track progress in addressing agreed audit actions and effectively support the timely closure of audit issues through direct liaison with stakeholders
• Support the ongoing refinement of the Home Services audit framework and process
• Contribute to initiatives aimed at developing and improving internal control, risk management and governance frameworks
• Assist with other ad-hoc projects and investigations as required
• Maintain a strong understanding of legislative, regulatory obligations and their impact on the business
• Remain up-to-date with changes to relevant regulation/legislation and the impact to the business.

Required Knowledge, Skills, and Abilities

• Able to analyse and interpret complex data and concepts to identify trends/issues, writing reports and recommendations for audiences up to executive board level
• Good stakeholder relationship skills
• Strong planning and organisational skills
• Resilient and able to accept challenge but push back where appropriate.
• Good written & verbal communication skills
• Ability to form reasoned conclusions from wide data sets and a diverse range of subjects
• Competent at auditing
• Customer focussed
• Attention to detail
• Understanding of the 3 Lines of Defence model and how it should be deployed.
• Tenacity and ability to create an environment of rapid improvement
• Highly organised and methodical approach with excellent attention to detail
• Strong communication skills at all levels, with the ability to influence stakeholders
• Determined, resilient and controlled under pressure, and able to deliver within tight timescales
• Ability to plan, organise, and balance immediate and long term priorities
• Strong interpersonal skills
• Ability to propose imaginative, appropriate solutions and implement business improvements
• Ability to embed & reinforce the culture of treating customers fairly
• Actively looks for and implement ways to improve customer experience
• Multi-skilled, with knowledge of insurance and FCA regulation
• Demonstrates integrity, honesty and ethical behaviours
• Reliable, responsible and dependable in fulfilling all obligations
• Shows Initiative and willingness to take on responsibilities and challenges