Job Description

You will be able to provide customer service and support while monitoring our customer outstanding receivables ledgers using early collection methods.

• Responsible for managing a large portfolio of customer accounts through early collection support services including issuing copy invoices, dispatching direct debit mandates, and enriching the customer data.
• Responding effectively to inbound and outbound calls and correspondence received from B2B customers operating in the name of Intrum’s client(s) to enhance the collections process.
• Contacting customers via email and/or telephone in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Regularly reporting on ageing and open items in AR balances, actions taken and next steps on an account by account basis (weekly/quarterly).
• Communicating with customers and clients in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to GDPR.
• Building rapport with customers’ Finance Departments and creating a positive experience to all by adhering to our culture of fair treatment and customer centricity.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies.
• Effective note taking – ensuring records of calls/ correspondence are complete, accurate, professional and a true reflection.
• Meeting and exceeding targets and SLA’s.
• Reporting of any suspicious activities to the Money Laundering Reporting Officer (MLRO) in line with Anti-Money laundering guidance.
• Attending meetings and training as required and demonstrating compliance competence via internal testing.

Benefits :

• Annual Pay Review
• Life Assurance Plan
• Bonus Scheme
• Refer a Friend Scheme
• Pension Plan on completion of probation period
• Attractive Location - Easily accessible by public transport (on the train line & bus route), close to local amenities (shops, restaurants, Phoenix Park)
• Tax Saver Scheme for monthly bus/rail tickets
• Cycle to work scheme
• Staff social events & activities
• Company Sick pay
• Career Development

Required Knowledge, Skills, and Abilities

• Previous experience working in an customer care office environment.
• Previous experience in a credit control role.
• Good understanding of the laws and regulations relating to Debt Collection activities.
• Fluent in both written and spoken English and French
• Excellent written and verbal communication skills with a proven ability to liaise with all levels of personnel appropriately and professionally.
• Ability to pick up new procedures and systems quickly.
• Ability to multi-task and understand the importance of prioritisation.
• Possess a keen eye for detail and be able to spot and correct mistakes.
• Polite, efficient telephone manner.
• The ability to influence and co-operate with all levels in the company, showing a desire to deliver and work towards company initiatives.
• Strong Team Player and willing to collaborate with others.
• Ability to engage with internal and external stakeholders.
• Ability to build rapport and engage communication with any audience. Communicating logically and using language to fit the audience.
• Good working knowledge of Microsoft Office.