£ 25000 Per year
Customer Service
Full Time
Job Description
- Build and maintain relationships across Nisbets internal departments.
- Work closely with corporate sales teams/ culinary teams/ conduct training / ownership of queries.
- Seek out, recommend and develop new product development and key product opportunities by surveying consumer needs and trends.
- Keep abreast with products, market conditions and competitive activities, advertising and promotional trends through research, reading professional publications and developing and maintaining personal networks.
- Supply management with oral and written reports on customer needs, problems, interests, and potential for new products.
- Work effectively with the Marketing department to develop consistent lead generation, new business ideas and opportunities supporting us.
- Arranging end user onsite training with culinary teams.
- Collating end user database for use for future marketing.
Required Knowledge, Skills, and Abilities
- Proactive approach and able make decisions and to take appropriate actions, in line with agreed policy and objectives, with minimal reference to the national account manager
- High level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Excellent communication and interpersonal skills with the ability to deal professionally and empathetically with all clients, internal and external stakeholders.
- A high level of attention to detail in order to ensure accuracy, monitor results.
- Probing and enquiring mind in order to be able to explore options and fully and properly develop business opportunities and ideas.
- Flexible in approach to work and willing to work in all areas of the Nisbets departments.
- Computer literate, specifically Microsoft Office, able to use spreadsheet formulae and calculations and to produce accurate and articulate meeting and visit reports, commercially orientated reports and correspondence.
- Must be available to conduct extensive travel throughout Nisbets sites with some possible field visits, as and when required.
- Preferred successful customer service/sales experience preferably in the commercial catering equipment Industry
Reference no: 89424