Job Description

You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!

• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests receive speedy service at the bar.
• Handles any guest comments, objections or complaints and provides a response as soon as possible while the guest is still at the hotel in line the 15 Minute Satisfaction guarantee. Ensure all our guests leave happy.
• Follows Covid-19 Protocols and Social Distancing regulations to ensure team and guest safety.

Benefits

• Meals on Duty
• Uniform provided
• Workplace Pension Scheme
• Discount Card to be used for hotel stays and food & beverage discounts
• Training & Development
• International Development Opportunities

Required Knowledge, Skills, and Abilities