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Inside Sales Specialist / Account Manager
  • United Kingdom - Ireland - Dublin -
2 years ago
Accounts Manager
Full Time
Job Description

The role will focus on customer service excellence to build on a highly valuable customer base. You will be the first point of contact for many of our medium sized business customers and for introducing and closing qualified opportunities.

  • Pro-active sourcing of new revenue for the business by making outbound calls to new market verticals.
  • Build strong customer service excellence amongst our existing clients through diligent account management.
  • Identify new sales opportunities within existing accounts, recommend and implement action plans.
  • Build a strong pipeline both from your base and from leads generated by and for you.
  • Making and receiving calls and ensuring excellent control and management through to contract signing.
  • Support and engage in effective marketing campaigns and events to increase opportunities, build pipelines and close sales.
  • Handle escalated customer queries or issues by providing advice and supporting the sales operations team
  • Actively participate and contribute to the development of the level 2 sales specialist team.
  • Engage and network with wider sales, presales, service delivery and technical teams.
  • Prepare proposals, and present sales reports on a weekly basis.
  • Update and maintain all engagements via Salesforce.
  • Attendance and participate in all team meetings.
  • Support team members on a day to day basis to ensure the lead generation is efficient and flawless.
  • Lead and assist on any projects where necessary.
  • To carry out all tasks within Company policies and procedures which are updated from time to time
  • Adherence to the Group’s performance management process and objectives.
  • Actively contribute to the development of the team culture
  • To continually represent the company with honesty, integrity and good presentation.

This is a rewarding role with emphasis on targets, self-direction and hunter mentality. A passionate seller, they will take delight in tailoring solutions to realise sales opportunities and business ambitions.


Required Knowledge, Skills, and Abilities

They will be adaptable to change in a fast-paced environment.

  • A self-starter, pro-active with a positive mindset, the candidate will have:
  • 2-3 years previous sales experience, B2B required
  • Experience of using Salesforce an advantage.
  • Ability to meet and exceed sales targets.
  • Knowledge of Broadband and the competitive market.
  • You are a great communicator, written and verbal, with a truly collaborative approach.
  • Proven ability to drive own sales opportunities.
  • Ability to meet and exceed sales targets.
  • Passion for outbound selling.
  • Motivation & enthusiasm to hit targets
  • Ability to adapt to a changing environment.
  • Strong Problem Solving and decision-making skills.
  • Strategic Vision & Direction Setting
  • Team player - working in co-operation with the wider sales team & other departments across the business.
  • Professional telephone manner with the ability to speak to C level Executives.
  • Confident / Self-starter.
  • Ability to engage with different businesses across a variety of sectors.
  • Excellent English - written and spoken
  • Previous experience within telecommunications desirable or competent understanding of the telecom environment.
  • Desirable track record in commercial negotiation and contracting
  • Knowledge of broadband and VOIP solutions desirable.
  • Knowledge of MS Office Suite
  • Salesforce/CRM
  • Data driven

Reference no: 89306

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