Job Description

The role will focus on customer service excellence to build on a highly valuable customer base. You will be the first point of contact for many of our medium sized business customers and for introducing and closing qualified opportunities.

• Pro-active sourcing of new revenue for the business by making outbound calls to new market verticals.
• Build strong customer service excellence amongst our existing clients through diligent account management.
• Identify new sales opportunities within existing accounts, recommend and implement action plans.
• Build a strong pipeline both from your base and from leads generated by and for you.
• Making and receiving calls and ensuring excellent control and management through to contract signing.
• Support and engage in effective marketing campaigns and events to increase opportunities, build pipelines and close sales.
• Handle escalated customer queries or issues by providing advice and supporting the sales operations team
• Actively participate and contribute to the development of the level 2 sales specialist team.
• Engage and network with wider sales, presales, service delivery and technical teams.
• Prepare proposals, and present sales reports on a weekly basis.
• Update and maintain all engagements via Salesforce.
• Attendance and participate in all team meetings.
• Support team members on a day to day basis to ensure the lead generation is efficient and flawless.
• Lead and assist on any projects where necessary.
• To carry out all tasks within Company policies and procedures which are updated from time to time
• Adherence to the Group’s performance management process and objectives.
• Actively contribute to the development of the team culture
• To continually represent the company with honesty, integrity and good presentation.

This is a rewarding role with emphasis on targets, self-direction and hunter mentality. A passionate seller, they will take delight in tailoring solutions to realise sales opportunities and business ambitions.

Required Knowledge, Skills, and Abilities

They will be adaptable to change in a fast-paced environment.

• A self-starter, pro-active with a positive mindset, the candidate will have:
• 2-3 years previous sales experience, B2B required
• Experience of using Salesforce an advantage.
• Ability to meet and exceed sales targets.
• Knowledge of Broadband and the competitive market.
• You are a great communicator, written and verbal, with a truly collaborative approach.
• Proven ability to drive own sales opportunities.
• Ability to meet and exceed sales targets.
• Passion for outbound selling.
• Motivation & enthusiasm to hit targets
• Ability to adapt to a changing environment.
• Strong Problem Solving and decision-making skills.
• Strategic Vision & Direction Setting
• Team player - working in co-operation with the wider sales team & other departments across the business.
• Professional telephone manner with the ability to speak to C level Executives.
• Confident / Self-starter.
• Ability to engage with different businesses across a variety of sectors.
• Excellent English - written and spoken
• Previous experience within telecommunications desirable or competent understanding of the telecom environment.
• Desirable track record in commercial negotiation and contracting
• Knowledge of broadband and VOIP solutions desirable.
• Knowledge of MS Office Suite
• Salesforce/CRM
• Data driven