Job Description

You'll participate in a shift and standby Rota, maintain accurate up-to-date information about changes within the business and demonstrate outstanding customer service skills. 

• Managing contact throughout the journey of customer incidents
• Helping to manage call volumes by handling a variety of operational enquiries and complaints over the phone during busy periods and via live chat and sms
• Checking customer satisfaction by completing customer experience surveys via telephone or sms and acting upon any negative feedback
• Working as part of a team and actively contributing to its success.

Required Knowledge, Skills, and Abilities

• Excellent telephone manner and all-round communication skills
• Experience delivering outstanding customer service 
• A flexible and positive approach, while being comfortable changing priorities from time to time
• Good IT skills with knowledge of Microsoft Word, Excel and Outlook
• Five GCSEs at grade C or above, including English language and math.