Job Description

• Generating quotes based on a customer’s requirements and taking bookings
• Confirming vehicle bookings and customer’s needs through customer calls
• Using internal systems to create and process the vehicle bookings
• Check customer ID presented and make decisions based on our insurance requirements
• Offering additional insurance products, upgraded vehicles or add-on sale items at point of sale
• Checking vehicles in and out with a customer and generating and explaining terms of the hire with the customer
• Taking payments and making refunds via credit cards and cash handling and online payment processing
• Dealing with customer queries and complaints, over the phone and face to face
• Undertaking vehicle checks with the customer highlighting existing and new damage caused during hire
• Managing vehicle faults, damage or vehicle to workshops
• Assisting with deliveries and collections of vehicles when required
• Assisting with valeting of vehicles when required

What We Can Offer You

• 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 Days Annual Leave.
• Discounts at 3000+ stores
• Free Eye Tests
• On-Site Parking
• Competitive Pension
• Employee Wellbeing Program
• Training and Progression

Required Knowledge, Skills, and Abilities

• Have a full clean UK driving license
• Have a positive, Can do attitude
• Be able to work in a fast-paced, changing environment
• Be a team player
• Provide excellent customer service
• Have an excellent telephone manner and communication skills
• Be able to work to deadlines and work under pressure
• Be resilient and be able to deal with customer queries and complaints