Job Description

You’ll answer calls and customer contacts via our internal systems providing advice on services as well as technical support for customers experiencing problems with our app or portal by raising tickets with our IT teams to resolve. You can make a real difference by maintaining a great journey for our customers. 

You’ll receive a comprehensive induction from our specialist trainers to set you up for success in your new role. We thrive on helping you become the best version on yourself so throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

You can expect to receive:

• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 23 days annual leave with flexibility to buy up to 5 extra days
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• 24/7 mental wellbeing support (through Thrive app)

Required Knowledge, Skills, and Abilities

• No previous experience is required! If you come from a customer facing/telephony environment and want to explore a new sector, this could be a great opportunity for a career change.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm and passion for customer service.
• Excellent written and verbal communication skills.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
• Comfortable and confident dealing with 40-60 calls and member queries on a daily basis.
• Self-discipline and motivation are essential as this role is likely to have an element of working from home.