Manager
Permanent
Job Description
- Onboarding new customers and partners, including project management for GTM and technical integration
- Engaging employers and persuading them to market Payday to their employees
- Implementing a process to priorities and manage customer requests
- Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations
- Build and maintain internal and external knowledge base for customers and internal teams to reference including self-service instructions
Required Knowledge, Skills, and Abilities
- Experience developing trusted relationships with new clients and serving as a consultant
- Undergraduate degree educated
- 2-3 year’s experience in account management / customer success
- Expertise in project managing launch and GTM plans with clients
- Expertise in launching employee outreach campaigns and educating employees in benefits or wellbeing
- Experience working in early wage access or employer benefits space
- Possess awareness of SMB/Enterprise Sales cycles and to be able to have the agility for key logo clients
- STEM background
Reference no: 89122