Job Description

The team ensures the highest standards of online customer service which will be pivotal to us achieving our national objective of 1.4 million affiliated players in Player Registration with an individual email.

Key Accountabilities

To provide excellent customer service to CFAs, Leagues, Clubs and Players to achieve the following;

• Support Player registration system users to register over 1.4 million players online with an email address
• Support League & Club Volunteers using The FA Full-Time System
• Support Clubs using The FA Matchday App
• Assist with the maintenance of The FA Grassroots Technology Self Service Portal

What we can offer you

• An exciting and challenging role within a changing, dynamic and world-renowned sports organization.
• Attractive benefits and a competitive salary for the right candidate.

Required Knowledge, Skills, and Abilities

Excellent customer service. Excellent IT skills – utilizing Office 365 and Microsoft Dynamics CRM. Strong administrative skills, especially in writing and constructing emails whilst using a Support desk email tool (Freshdesk). Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment. The ideal candidate will have an understanding of The FA's Grassroots Technology offer and be totally committed to excellent customer service.