Job Description

Monday - Friday (occasional Saturday working may be required)

Between 8am & 6pm (40 hours per week)

• Salary is negotiable
• 21 days holiday increasing to 25 dependent on service
• Health care Plan
• Free Parking
• Full Credit check will need to be carried out on successful applicants

Duties will include:

· Taking inbound calls.

· Respond promptly within service level guidelines to customer e-mails and Live chat

· Input customer related data accurately and efficiently

· Maintaining and updating back office programs

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Job Duties:

• Answer incoming customer inquiries
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Exceptional telephone and customer service skills · Adaptable and proactive approach to work · Takes ownership and provides solutions · Confident communicator - written and verbal · Good attention to detail & data accuracy · Team Player · Flexible and adaptable to meet business needs · Experience with Excel