Job Description

Your role will be to work on end-user documentation for a range of financial services products. You will liaise with developers, test engineers, product owners, product managers, project managers and support staff to produce technical documents, release notes, online help etc.
Essential Duties and Responsibilities:

• Plan, research, design, write and edit end-user documentation, including creating new documents from scratch
• Plan, estimate, and deliver documentation of a high quality and to deadline
• Represent the Technical Communications team in scrum teams and in the wider company
• Liaise with stakeholders locally as well as in remote offices globally
• Priorities your own work across multiple teams and geographies
• Take responsibility for your own work
• Work with other team members to prepare for and deliver demos during sprint reviews
• Share knowledge or specialist expertise
• Advocate and demonstrate appropriate technical communication best practices
• Actively contribute to a culture where delighting customers is at the heart of the Experian business.

What do we offer:

• Fantastic learning and career development opportunities in a fast-growth and truly dynamic FTSE Top-20 business.
• Exposure to advanced technology and superb training; Experian has been listed in the world’s Top-100 Most Innovative Companies for 5 years running!
• Extensive benefits including bonus, share options scheme, generous pension and life assurance, 25 days holiday with 8-day buy/sell as well as a huge array of wider benefits and services.
• A positive, collegial, supportive and family focused culture with well-being at its core and focus on flexibility and work-life balance.

Required Knowledge, Skills, and Abilities

Experience of technical authoring or a demonstrable interest in the field. Experience of writing end-user documentation from scratch, or can demonstrate passion for and interest in Technical Communications. Experience of HTML, CSS and/or web design. Proficient in the use of MadCap Flare. Excellent communication skills, both written and verbal. Excellent attention to detail. Can show an ability to multi-task/manage conflicting priorities and demonstrate time-management skills. Can demonstrate an ability to work independently as well as part of a team. Can demonstrate an ability to pick up new tools and technologies quickly. Experience of Agile software development. Experience of Java development. Experience of writing for a global audience. Experience of writing for financial services products. Experience of using image capturing software, such as SnagIt. Experience of using JIRA and Confluence.