Job Description

This is an exciting opportunity for a student to undertake a work placement within our flagship Student Services Centre, working within a lively and vibrant team that strives to provide the best possible support and service to Customers presenting with a wide variety of enquiries and needs.

This role will involve working and liaising with University staff, as well as coordinating and helping to implement a number of projects/processes within the Student Services Centre’s including:

• Customer Service Excellence Award
• Programme of customer satisfaction measurement
• Developing the existing social media channels and driving increased user interaction
• Identifying service areas for continuous improvement
• Marketing and promotion of our services
• Contributing to the monthly SSC analytical reports

You will have excellent interpersonal skills and the ability to complete tasks to deadlines, ensuring a high level of accuracy at all times.

As a professional, pro-active and self-motivated individual, the ability to use your initiative and priorities your own workload is essential.

The job description and person specification are attached below. The job description details the responsibilities of the role, and the person specification identifies the skills, knowledge, experience and competencies we are seeking for this role.

Required Knowledge, Skills, and Abilities