Job Description

The Customer Services Coordinator manages a dedicated customer base, processes orders, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.
Key accountabilities about the Position:

• Day to day management of customers’ accounts ensuring that a proactive & interactive relationship is developed.
• Responds to customer enquiries and provides a speedy and thorough resolution to customer issues and problems.
• Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met and any issues are identified.
• Responds to all enquiries and delivers appropriate information or refers to appropriate function or people.
• Participates in successful implementation or improvement initiatives.
• Develops the key relationships and dependencies with other business functions
• Co-ordinates the handling of difficult and/or unusual situations.
• Ad hoc duties as required to ensure that the business directives are met.

Employee Benefits Include:

• Annual Leave commencing at 25 days (rising to 27) plus 8 public holidays
• Ability to Buy/Sell annual leave
• Enhanced Company Sick Pay Scheme
• Celebrating Success Recognition Awards
• Learning/study support and Professional Fees paid
• Group Personal Pension Plan
• Car Parking on-site

Required Knowledge, Skills, and Abilities

We are looking for a science graduate who may prefer commercial work, rather than working in a laboratory. This role offers training, and can open up many commercial opportunities within the clients business, and beyond. Contributes to development of customer support strategies and plans. Contributes to the establishment of best practices for customer support. Flexible approach to work. Good organizational skills with the ability to priorities own workload. Demonstrate positive behaviors in line with company values, engaging with colleagues and promoting an ethos of integration & high performance. Quality focus maintaining quality systems and compliance to regulations. Customer service experience within a commercial organization, ideally within a similar environment. Excellent planning, organizational and time management skills. Effective communication skills both written & verbally. Professional and flexible approach to work with a firm focus on the customer. Is up to date with developments in own professional area and other related areas. Experience with working with various IT systems including MS Office. Ability to meet deadlines and work under pressure.