Job Description

Working in Operations, you’ll be at the heart of everything we do - working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.

Every day, we come across problems not seen before, and those in Operations are tasked with bringing about awesome solutions.
Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role.

Cultural fit

We’re at the forefront of innovation in the energy industry and we’ve succeeded because of our people. Those people are:

• Open minded
• Approachable
• Inclusive
• Dedicated to sustainability
• Excited to help customers

Strength of character

Customer service is vigorous and can be tough. We’re looking for people who can deal with challenging situations and empathize with customers who are facing complex problems.

Required Knowledge, Skills, and Abilities

We’re looking for the brightest and best to join our awesome team. Below is a helpful guide of what’s important to us in our people. Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we’re lucky enough to talk to customers every day. You’ll need to be willing to go to the ends of the earth to keep our customers impressed and excited.We’re a growing company; relatively new to the energy market and building our own technology platform, which means sometimes things can go wrong. We take everything as a learning curve and expect you to be spotting problems and coming up with solutions to help continually improve the company and knowledge on the team. We’re looking for enthusiastic, positive individuals who want to be part of a company that will continue to be the best in the industry.