Job Description

You will be dealing with a variety of calls, previous customer service experience is required this would ideally be telephone based but could be from a face to face customer service role.
Your duties would include
Supporting customer's requests via inbound calls you will be expected to-

• Take ownership of customer queries and follow through to completion
• Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
• Respond rapidly to all inbound customer traffic observing the current Service Level Agreements
• Deliver first class quality customer service
• Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
• Adhere to company processes, procedures, policies and standards
• Maintain effective working relationships

A good degree of computer literacy is a must alongside previous customer services experience.

• Location - Corby
• Salary - £18,135 plus the opportunity to earn bonus, would have the opportunity to increase your earnings with further training
• Hours of work - 37.5 hours per week
• Shifts hours: 08:00-16:15 , 09:00-17:15 , 11:45-20:00 , 09:45-18:00 , 09:00-17:15
• Some weekend working is required: 1 in 5 Saturdays 9am - 5pm and 1 in 10 Sundays 9am - 4pm. You will be required to work 2 Bank Holidays per year

Benefits included

• Free parking
• 25 days holiday increasing with length or service
• Subsidized canteen and free tea & coffee
• Company Pension Scheme

Required Knowledge, Skills, and Abilities