Job Description

Our client are now seeking a Credit Controller to work with their Credit Control Team Leader and will be giving you the option to either work from their contact Centre or from home after your initial training period! The purpose of the role is to collect debt in a professional and timely manner, whilst also supporting the contact Centre managing customer enquiries.

Role & Responsibilities of the Credit Controller:

• Managing multiple outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
• Authorizing release of orders where credit limits have been exceeded or accounts have been placed “on stop"
• Requesting credit limit increases if necessary
• Liaise with other departments to resolve queries and disputes causing payment delays
• Weekly account reconciliations
• Working on exceeded credit limit reports and on manual stops reports - ensuring the Credit Control manager is fully aware of any discrepancies
• Completing tasks in a timely manner in accordance with the agreed service levels
• Setting up Direct Debits and discussing alternative routes of payment
• Reducing debtor days on outstanding accounts
• Dealing with high volume inbound and outbound calls, managing the expectations of customers
• Working towards departmental KPI's (AHT, wrap time, quality monitoring)

Additional Benefits:

• Option to work from home after initial training period
• 25 days holiday
• Pension scheme
• Onsite parking
• Excellent onsite training
• Staff discount scheme
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

Experience debt chasing is essential to this role. Proven experience in a contact Centre environment as you will be dealing with a high volume of customer accounts and associated call volumes. A strong team player with excellent leadership skills including a responsible attitude and leading by example. Excellent interpersonal and problem-solving skills. Able to negotiate and use influencing skills in difficult situations. Possess expertise in all customer service related duties. Self-motivated and ability to motivate others. Excellent communication skills both verbal and written. Excellent time management with the ability to multitask. Takes ownership for resolving issues and seeks assistance when needed. Works accurately with attention to detail. PC literate in MS Office and familiar with customer management systems. Experience: Credit Control: 1 year (Required). Contact Centre: 1 year (Required).