Job Description

• Build close relationships with all internal and external clients
• Ensure an excellent level of customer service is provided to all clients
• Ensure company processes and procedures are adhered to at all times
• Account for all transactions received and paid out of the Client Account onto the property software
• Pay landlords, tenants, contractors and agency income daily, ensuring all details are correct, and the correct charges and fees have been applied
• Ensure the bank reconciliation is completed daily
• Request the release of deposits from our Custodial scheme, keeping the Property Manager informed of the progress at each stage of the return
• Credit control, including chasing outstanding rent and fee arrears
• Preparation for quarterly non-resident landlord tax returns
• Handling queries diligently and promptly via telephone and email from landlords, tenants, contractors and branches whilst providing great customer service
• Ad-hoc duties as required to ensure deadlines are met and service levels are adhered to

Salary

• 22-26K pa DOE
• Parking Permit included

Hours

• Monday - Friday 9-5.30

Required Knowledge, Skills, and Abilities

• ARLA qualified to level 3
• Previous Client Accounting experience within residential lettings (essential)
• Excellent written and verbal communication skills (essential)
• Excellent analytical skills (essential)
• Excellent IT knowledge with experience of using Microsoft Office (essential)
• Knowledge of Reapit (preferred)
• Understanding of RICS or Propertymark Client Accounting guidelines (essential)
• Ability to work calmly under pressure
• Happy and approachable person
• Advocate for a fun and hard-working environment
• Supportive
• Analytical
• A people person