Job Description

• Providing high quality customer service face to face, by email and on the telephone to all users of the Music Centre. 
• Providing high quality administrative support to the Centre Business & Admin Manager, Regional Manager and / or Music Development Lead in charge.
• Controlling entry access to the Centre and ensuring all safeguarding requirements are satisfied.
• Providing information and guidance to customers about the different musical activities of the Centre and signposting of appropriate instruments and progression routes.
• Ensuring all rooms are set up appropriately and to take an active part in setting up the rooms as required.
• Manage pupils arriving for activities until the teacher is available to take charge.
• Ensuring registration paperwork is completed for new members.
• Supporting the teaching staff with operational requirements to manage their schedules, i.e., delivering and quality checking completion of lesson registers, message taking and contacting pupils as required.
• Ensuring that all staff and visitors are signed into the Centre.
• Supporting the Centre Business & Admin Manager to ensure Centre health and safety responsibilities are fulfilled and communicated to site users, including supporting with the management of evacuation and first aid requirements in case of emergency.
• Supporting concerts, celebration events and music making days at the Centre and other venues such as churches and concert halls for Music Centre concerts.
• Dealing with all appropriate administration including all payments associated with the event.

Benefits:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Required Knowledge, Skills, and Abilities

• Excellent customer service skills, communication, and administration skills.
• Ability to priorities workload, be organized and efficient.
• Previous customer service or administration/reception experience would be an advantage.