Job Description

You will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, careers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organizations.
You will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
Key Responsibilities

• To prepare documents (letters, emails, reports etc.) using Microsoft office software, ensuring all policies and procedures are adhered to
• To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgment and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary
• To input data to electronic database system/s and/or use database as and when required in line with Trust procedures and protocols.
• To cover reception duties at CDCas required
• To ensure the maintenance of adequate stock levels of stationery and other equipment at all times
• To maintain a team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency via SystmOne and shared drice
• To maintain a diary of activities and/or room bookings to facilitate effective use of resources via outlook and SystmOne
• To participate in the induction of new or temporary staff to the team
• To have an understanding of health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service, reporting building repairs required to the responsible manager
• To liaise with manager weekly regarding referrals and any other administrative queries
• Handling and processing small amounts orders and using service credit card

Required Knowledge, Skills, and Abilities

Someone who is compassionate, calm, focused, approachable, and efficient would be most suitable for the post. The post holder should be a highly organized candidate who is capable of working within a busy and demanding environment and have excellent communication and listening skills, which include dealing with service users, staff, and visitors in a polite manner. The post holder will be required to cover the reception, assist with room booking, and support service delivery.
The successful applicants will be proficient in using the Microsoft Office suite of programmes, and previous experience with an electronic patient record system like System One are essential. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.